We want you to enjoy your home for years to come. Todd Campbell Construction is committed to delivering homes that are complete, functional, and built with lasting quality.
Your home is made up of thousands of components, and questions can come up over time. This page is designed to help guide you through common situations, homeowner responsibilities, and the warranty process.
Our warranty is based on a straightforward approach — if something is not working due to a defect in materials or workmanship, we will address it as outlined in our one-year warranty.
Homeowners can expect:
If a concern is related to normal homeowner maintenance or everyday wear and tear, it is the homeowner’s responsibility.
Owning a home comes with ongoing maintenance. Many common issues are part of regular upkeep and can often be resolved with simple adjustments.
We are always available to help guide you, but general maintenance and care of your home are the responsibility of the homeowner.
Because homes are complex, there may be situations where a request falls outside of warranty coverage.
If a request is related to maintenance rather than a defect, we will explain the steps needed to address it. Our goal is to provide clarity and support while maintaining fair and consistent standards.
We follow industry practices in our region and may, at our discretion, go beyond those standards when appropriate.
Review these common homeowner questions before submitting a warranty request.
Remember to check the breaker box located outside the home next to the Air Conditioning unit. This breaker is not left on if your home was completed during a time of year where AC is not needed. There is also a breaker for the AC in the breaker box in the garage.
Try changing your light bulbs and checking/setting the timer for your exterior lights. Here is a link to the manual for the exterior light timer.
Have you checked the breaker out in the garage to make sure it did not get tripped on accident? Also, have you checked the GFI on one of the outlets to make sure it was not tripped? Resetting breakers and GFI outlets may be an easy solution to the problem.
Puddling of water occurs when the amount of water applied to the lawn area exceeds its ability to drain. This can be a result of rain storms or sprinkler irrigation. Puddles should drain away within 24 hours if the ground has not been saturated with water. If you see puddles occurring the first step is to make sure you are not over watering and that your neighbors are not over watering. If, after adjusting your sprinklers and allowing the ground to naturally drain, puddles are lingering longer than 24 hours, let us know and we will inspect the issue.
Check all sprinkler heads for proper adjustment. Sprinkler head adjustment is an important part of homeowner maintenance.
There is a thermostat on the water heater that can be adjusted. Be careful not to adjust this too high. Hot water can be dangerous and is less energy efficient.
Try cleaning out the filters on the sprinkler heads. It is also important to check and clean the main filter for your sprinkler system.
Call the warranty services located in your owners manuals. If you are unable to locate the hard copy of your manual they are all available online.
Try checking your sensors to make sure they are lined up and nothing is blocking them. Also make sure nothing is in the way of the door to stop it.
Please check to see if your concern is addressed in one of these instructional videos below.
If not, scroll to the bottom of the page to submit a warranty request.
Review these quick video guides before submitting a warranty request.
If your concern is not addressed above, you can submit a warranty request using our online form.
To access the form, you will need a username and password.
Please contact us with the following information:
Once received, we will provide login credentials for the warranty request system.